What is a satellite region?

A satellite region is an AWS region that only provides media services as a part of the Global Media Fabric configuration. A satellite region cannot act as an AWS region for Genesys Cloud deployment. Satellite regions provide Global Media Fabric with additional locations for call/audio paths to minimize latency. Future enhancements will allow satellite regions to support call recording storage.

For more information, see About Global Media Fabric and AWS regions for Genesys Cloud .

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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