What happens when there are not enough SMTP connections available in the pool to deliver the emails?

You can configure a maximum of 100 SMTP connections in a pool. If there are not enough connections, Genesys Cloud queues the email and retries to deliver the message. If there is a delivery failure, Genesys will open a case to investigate the issue and intimate you via Support.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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