How does my current geolocation sync between Collaborate for Android and the desktop or browser apps?

If you log in on multiple clients, then Genesys Cloud reports your most recent geolocation .

Genesys Cloud reports the most recent geolocation update from the last computer that you used in the following situations:

If you log out of Collaborate for Android
If the geolocation times out after the one hour time period

Collaborate on your Android device reports the geolocation when the app is in the foreground and in the background. It also reports if you have closed the app.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.