How do I migrate to Messenger-specific web tracking settings from the global settings of Genesys Predictive Engagement?

Your existing Messenger configurations that rely on the global web tracking settings defined under Orchestration > Predictive Engagement > Predictive Engagement Settings > Tracking Settings will continue to function as before. This ensures that your current tracking implementations deployed to your websites via Messenger remain uninterrupted after the introduction of Messenger-specific web tracking settings.

To start defining tracking behaviors specific to a Messenger, you can edit your Messenger configuration to select the recommended Messenger-specific option in the Digital User Tracking configuration section. You can then define your desired web tracking settings and deploy your changes to apply them to your website. For more information about web tracking settings configuration in Messenger, see Configure web tracking.

Defining tracking behavior at the configuration level lets you tailor tracking to each Messenger deployment and adapt Digital User Tracking to the unique needs of your websites. For more information about migration steps and benefits, see the Migration guide.