Does the system require a Genesys Cloud Voice owned number to be used as the emergency number?

Yes, for Genesys Cloud Voice services. A Genesys Cloud Voice emergency services capable number is required as the emergency number for any location that has a site with a Genesys Cloud Voice trunk configured as the outbound route. Locations that are used for non- Genesys Cloud Voice services, such as BYOC, are not required to have a Genesys Cloud Voice emergency number.

 

 

 

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