Does Genesys Cloud stream media outside your region when using the Nuance Recognizer as a Service integration?

Genesys Cloud streams audio in real time to a user-configurable API URL endpoint for Nuance Recognizer as a Service (NRaaS). Even if the Genesys Cloud organization that uses the NRaaS integration is located in Mumbai, Genesys Cloud cannot guarantee that it keeps all streamed audio exclusively within the Mumbai region.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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