Do I have to disable my Genesys Cloud social features not to incur any additional charges?

Yes, you have to disable your Genesys Cloud social features for X and Facebook to avoid any additional charges. You can choose to pause or delete all data ingestion rules. Also, remove or disconnect any integrations created for X and Facebook.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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