Content search – For how long can you search for an interaction?

The amount of time you can search for and retrieve an interaction depends on the query filter options you use:

• Words or phrases – You can search for words or phrases in transcripts for up to 60 days from the date of the interaction. 
• Topics, sentiment score, and sentiment trend – You can search for topics and/or sentiment scores for up to 1.5 years from the date of the interaction.

For more information, see the Content Search view.