Can I specify the time zone Genesys Cloud uses to stamp voicemail messages in the inbox?

Not in Genesys Cloud. Genesys Cloud pulls the timestamp information on messages in your inbox from your machine’s (or browser’s) location and time zone. This information is based on the Coordinated Universal Time (UTC) when the message arrives.

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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