FAQ: Where are downloaded recordings located on my computer?


If you have the correct permissions, you can download recordings one at a time from Genesys Cloud.

The download location depends on your operating system and which browser or desktop app you’re using. If you are using a computer managed by your company, your operating system or web-browser configuration could also affect the download location. 

If you cannot locate a recording that you downloaded, try these steps:

  1. If you are using the Genesys Cloud web app, then check to make sure that your web browser allows pop-ups from Genesys Cloud.
  2. If you are using the Genesys Cloud web app, then do an Internet search for your “web browser + downloads” to find out where your web browser stores downloads and whether you can set the location.
  3. If you are using the Genesys Cloud desktop app, look for another dialog box that appears outside Genesys Cloud. That window contains the name of the download, which you can click to open it and find its file system location. It is possible that the download window popped up behind Genesys Cloud.

You can also change your default download location.