Announced on	Effective date	Aha! idea
2024-01-17	2024-02-21	Aha! link

A future release of Digital Channels will update the participantName field for the Conversation and Analytics API specifically for ACD and Workflow participants. This update will also impact the ACD and Workflow segment descriptions within the Integration Details Timeline UI. For more information see the Digital Channels Conversation & Analytics API Participate Name Update & UI Impact community post.