Training and setup

Welcome to Genesys Cloud! We’re here to help guide you through your journey to customer engagement transformation.

One of the keys to the adoption of Genesys Cloud is shared success. More and more organizations want to control their own destiny and believe that today’s cloud-based services should enable them to self-support with minimal effort. Genesys Cloud was built with this in mind.

To help you get started, please bookmark this page and select from the following options.

Notes:
  • If you purchased Telephony and/or Genesys Cloud Voice from Genesys, you will receive an email within 1-2 business days with your telephony trunking and phone provisioning instructions.
  • If you purchased Professional Services from Genesys or one of our certified partners, you will receive an email with 1-2 business days introducing you to your enablement lead.

Online training

Genesys offers courses to help you set up and use Genesys Cloud.


Self start

Set up Genesys Cloud to assign roles, make calls, and then route calls, all at your own pace. 


Direct enablement services

The Genesys Cloud quick start packages are working sessions aimed at rapidly setting up Genesys Cloud services while instructing your team on how to operate the services. 


Partner enablement services

Genesys Cloud’s partner community is available to you for assistance.


Support with Customer Care

Learn about Genesys Cloud’s support offerings.


Online training in Spanish

Genesys offers courses in Spanish to help you set up and use Genesys Cloud.