Use DNC scrubbing provided by Contact Center Compliance Corporation


Prerequisites:

  • A subscription with the provider is required.
  • You must have a Login Id from Contact Center Compliance Corporation. Your Id uniquely identifies you as a client, and authorizes your right to use their service.
Note: Administrators can use the Set Campaign Dialing Mode action to change a campaign from Progressive to Predictive or Power dialing modes.  If you set this action, make sure that you are aware of any DNC.com configuration settings that might be affected, such as and for wireless phones.

This procedure explains how to create a DNC entry that uses a web service provided by Contact Center Compliance Corporation to perform just-in-time DNC scrubbing when records are selected for dialing.

  1. Click Admin.

  2. Under Outbound Dialing, click List Management.

  3. Click the Do Not Call Lists tab.

  4. Click Create New.

  5. Type a unique name in the DNC List Name field. DNC list names can contain spaces, numbers, and special characters, but must be unique.

  6. Choose DNC.com from the DNC List Type box.

  7. Enter your login Id in the Login ID box. A DNC.com login Id must be exactly 44 characters.

  8. Check result codes below Codes that can’t be called..

    DNC.com returns a result code that signifies the status of each scrubbed telephone number. By default, Outbound Dialing blocks numbers whose return code is B, D, P, or S. By checking boxes in the Codes That Can’t Be Called section, you can configure Outbound Dialing to block other result codes.

    The information below is derived from DNC Compliance Network™ Enterprise Edition API Documentation version 2.12. For more information, please refer to Contact Center Compliance Corporation’s documentation or their technical support.

    Result Code Description

    X

    Industry exemption applied to an otherwise Do Not Call number. The number can be called.

    C

    Clean, number can be called.

    O

    Established Business Relationship (EBR) override was applied to an otherwise Do Not Call number (including an explicit EBR overriding a number in Project DNC). The number can be called.

    E

    EBR is currently valid, not on a Do Not Call list. The number can be called.

    R

    Expired EBR—number used to be a valid EBR, not on a Do Not Call list. The number can be called. According to CCC API documentation, this result code will be available in the near future.

    W

    US Wireless number. The number is not in any DNC database, or it is but has been overridden by an industry exemption; but it cannot be called from a predictive dialer.

    Note: in version 1, WY, NJ, TX, LA and AZ wireless numbers are always reported as D as long as you choose to scrub against wireless as these states do not allow any wireless telemarketing calls regardless of aggressive vs. conservative settings in scrub options.)

    G

    Valid EBR and US wireless number or VoIP Number, not on any DNC database (version 2+) –cannot be called from a predictive dialer as EBRs do not constitute an exemption to those rules.

    H

    US wireless number or VoIP Number that is also a Valid EBR overriding an otherwise DNC number (version 2+)–cannot be called from a predictive dialer as EBRs do not constitute an exemption to those rules.

    L

    Wireless number in a US state that does not allow telemarketing to wireless numbers even if manually dialed (see W for more details); not on any DNC list; not an EBR. (version 2+).

    F

    Valid EBR and wireless number in a US state that does not allow telemarketing to wireless numbers even if manually dialed (see W for more details); not on any DNC list. (version 2+)

    V

    Valid EBR overriding otherwise DNC number that is also a Wireless number in a US state that does not allow telemarketing to wireless numbers even if manually dialed. These states are WY, NJ, TX, LA, and AZ.) (version 2+)

    I

    Invalid—area code not active or reserved/special use phone number pattern (i.e. 555-5555)).

    M

    Malformed—number is not 10 digits, etc. This actually never shows up in scrub results from the DNC Compliance Network™ Enterprise Edition. Instead an error response will be returned

    B

    Blocked—number is in an area code not covered by the national subscription on this project or is in a configured no-call area code or no exemption was available in a pre-recorded call campaign.

    P

    Project DNC or DNF database match. No further checks are performed. The choice to scrub against DNC vs. DNF (Do Not Fax) needs to be made previously at the campaign level.

    D

    Do not call database match; Reason field provides additional details.

    S

    Disconnected–number matched a disconnected numbers database (future service)

    T

    Tier C phone company (i.e. call may be more expensive) (future service)

    Y

    VoIP number not in any DNC databases or it has been overridden by an industry exemption. Note: This result code will only be returned if version=3 and the project has VoIP scrubbing enabled. If VoIP scrubbing is enabled and the version is less than 3, the phone number will be returned a W.

  9. Click Save.

    Note: A DNC entry cannot be saved if the login Id is invalid. If you enter an invalid Id, PureCloud will warn that authentication failed.
    dnc-authentication-failure-popover
    Remember—a DNC entry has no effect unless it is assigned to a campaign.

For more information on using DNC scrub, please refer to Contact Center Compliance Corporation’s documentation or their technical support.