Unsupported media type
When you receive an interaction for an unsupported media type, you see the following message:
Notify your administrator. Administrators should not try to route media types through the integration that the integration does not support.
For more information about the integrations, see About the Genesys Cloud browser extensions, About Genesys Cloud Embeddable Framework, About Genesys Cloud for Salesforce, and About Genesys Cloud for Zendesk.