Unsupported media type

Note: This article applies to PureCloud Embeddable Framework, PureCloud for Chrome, PureCloud for Firefox, PureCloud for Salesforce, and PureCloud for Zendesk.

When you receive an interaction for an unsupported media type, you see the following message:

Error message about an unsupported media type

Notify your administrator. Administrators should not try to route media types through the integration that the integration does not support. 

For more information about the integrations, see About the PureCloud browser extensionsAbout PureCloud Embeddable Framework, About PureCloud for Salesforce, and About PureCloud for Zendesk.