Unbox and set up the Edge Mini/Micro hardware

Genesys no longer sells the Genesys Cloud Edge Micro or Mini v1. However, we still provide support for these appliances.

To unbox, setup, and provision a new Edge Mini/Micro:

  1. Unpack contents of the shipping box. Figure shows how to unbox an Edge Mini or Edge Micro appliance
  2. Ensure that all parts are available before you proceed. Your Genesys Cloud Edge package includes the following items:
  3. Follow the visual instructions in the Genesys Cloud Edge Mini/Micro Setup Quick Reference Guide.
Notes:
  • A rack-mountable shelf for the Genesys Cloud Edge Mini/Micro is available as an optional purchase.

Figure shows optional shelf that can be used to mount the appliance in a rack

  • To prevent the power cord from being accidentally removed, install the power cord locking bracket. 

Figure shows how to install the power cord locking bracket