Unable to connect to Google

Note: This article applies to the Google data actions integration.

The integration is unable to connect to Google. This issue is typically due to invalid or missing credentials in the integration configuration in Genesys Cloud. However, this issue can also be due to security settings in your Google organization or an outage of the Google server. 

  • Confirm that you can access Google.
  • Confirm that you are using the Google Cloud or G Suite APIs.
  • Review your configuration of Google Cloud Platform.

    For more information, see Configure Google Cloud Platform.

  • Reenter your Google credentials in the integration configuration in Genesys Cloud.

    For more information, see Add a data actions integration.

For more information about the integration, see About the Google data actions integration.