Troubleshoot Genesys Cloud before contacting Product Support
Save time on your call to Product Support by doing the following troubleshooting first.
- Refresh the browser or desktop app.
- Log out and back in.
- Clear the browser cache and refresh again.
- Verify that the problem occurs on another workstation.
- Verify that the problem occurs for another user.
- Turn the workstation off and on again.
- If you have trouble with a BYOC Premises Edge, install and test the latest version of it before contacting Product Support.