Save time on your call to Product Support by doing the following troubleshooting first. 

  1. Refresh the browser or desktop app.
  2. Log out and back in. 
  3. Clear the browser cache and refresh again.
  4. Verify that the problem occurs on another workstation.
  5. Verify that the problem occurs for another user. 
  6. Turn the workstation off and on again. 
  7.  If you have trouble with a BYOC Premises Edge, install and test the latest version of it before contacting Product Support.