Storage calculator

Use this calculator to estimate your Genesys Cloud data storage usage and charges. The calculator does not consider historical execution data storage impact. For more information about fair use pricing, see Genesys Cloud fair use policy. 

Notes:

  • Any archived recordings are excluded from this calculation. For more information about how to use archival to remain within data storage allocations, see Create a policy, Retrieve archived interactions, and Genesys Cloud fair use policy.
  • Screen recording archival is limited to one year. After that, screen recordings will be deleted. If you want to keep screen recordings archived longer than one year, you should move the recordings to your own long-term storage location.

Audio recording
Assuming default OPUS stereo codec (~3kb/sec) is used. OPUS stereo codec is recommended since it provides superior value in audio quality for its storage density.
Screen recording
Genesys Cloud screen recording maintains the original screen quality. This calculation assumes a quality of ~20kb/sec.
Screen recordings can be kept for up to 12 months
Digital interactions
Digital interactions include email, chat and messaging channels that are recorded and stored in Genesys Cloud. This calculation assumes an average digital interaction size of 140 Kb.
Calculate your organization’s included storage as per the Genesys fair use policy
Overage charges over time
The expected storage required; the recorded interactions for all media types accumulates over their retention lifetime.

For more information about the cost per GB of data storage in your currency, see the fair use policy.