Storage calculator

Use this calculator to estimate your Genesys Cloud data storage usage and charges. The calculator does not consider historical execution data storage impact. For more information about fair use pricing, see Genesys Cloud fair use policy. 

Notes:

  • Any archived recordings are excluded from this calculation. For more information about how to use archival to remain within data storage allocations, see Create a policy, Retrieve archived interactions, and Genesys Cloud fair use policy.
  • Screen recording archival is limited to one year. After that, screen recordings will be deleted. If you want to keep screen recordings archived longer than one year, you should move the recordings to your own long-term storage location.

For more information about the cost per GB of data storage in your currency, see the fair use policy.