SMS long codes – MMS fees

Due to differences in current feature availability, MMS support varies between Genesys products.

  • Genesys Cloud customers can receive inbound MMS messages on US and Canada local numbers.
    (Support for inbound MMS messages on toll-free numbers is coming soon.)
  • Genesys Engage customers can receive inbound MMS messages on US and Canada local and toll-free numbers.

Country Inbound per message price Outbound per message price
Canada (CA) Local $0.0230 $0.0400
Canada (CA) Toll-Free $0.0300 $0.0400
United States (US) Local $0.0180 $0.0350
United States (US) Toll-Free $0.0300 $0.0400
Country Inbound per message price Outbound per message price
Canada (CA) Local $0.0253 $0.0440
Canada (CA) Toll-Free $0.0330 $0.0440
United States (US) Local $0.0198 $0.0385
United States (US) Toll-Free $0.0330 $0.0440
Country Inbound per message price Outbound per message price
Canada (CA) Local $0.0299 $0.0520
Canada (CA) Toll-Free $0.0390 $0.0500
United States (US) Local $0.0234 $0.0455
United States (US) Toll-Free $0.0390 $0.0500
Country Inbound per message price Outbound per message price
Canada (CA) Local $0.0322 $0.0560
Canada (CA) Toll-Free $0.0420 $0.0600
United States (US) Local $0.0252 $0.0490
United States (US) Toll-Free $0.0420 $0.0600
Country Inbound per message price Outbound per message price
Canada (CA) Local £0.0161 £0.0280
Canada (CA) Toll-Free £0.0210 £0.0280
United States (US) Local £0.0126 £0.0245
United States (US) Toll-Free £0.0210 £0.0280
Country Inbound per message price Outbound per message price
Canada (CA) Local €0.0184 € 0.0320
Canada (CA) Toll-Free €0.0240 € 0.0320
United States (US) Local €0.0144 €0.0280
United States (US) Toll-Free €0.0240 € 0.0320
Country Inbound per message price Outbound per message price
Canada (CA) Local R$ 0.0690 R$ 0.1200
Canada (CA) Toll-Free R$ 0.0900 R$ 0.1200
United States (US) Local R$ 0.0540 R$ 0.1050
United States (US) Toll-Free R$ 0.0900 R$ 0.1200
Country Inbound per message price Outbound per message price
Canada (CA) Local ¥3 ¥5
Canada (CA) Toll-Free ¥4 ¥5
United States (US) Local ¥2 ¥4
United States (US) Toll-Free ¥4 ¥5
Country Inbound per message price Outbound per message price
Canada (CA) Local R0.3266 R0.5680
Canada (CA) Toll-Free R0.5700 R0.5700
United States (US) Local R0.2556 R0.4970
United States (US) Toll-Free R0.4300 R0.5700
Note: While Genesys Cloud only displays .jpg, .png, and .gif media in the agent user interface, it does receive all common media types. As such, all media types incur an MMS inbound message fee. For more information, see What media types does Genesys Cloud support with MMS?