Series: Set up screen share

A user starts a screen share from a screen share client. Set up one or more of the following screen share clients so that end users can screen share with an agent.

Firefox: No additional setup required.

Chrome: No additional setup required if the end user uses version 72 or newer of Chrome.   

Desktop application: Build your application around the Chromium Embedded Framework. You can build your application around Chromium or distribute a stand-alone screen share client. If you build your own desktop application around Chromium, end users can start a screen share session with Genesys Cloud agents directly from your desktop application. If your organization does not distribute a desktop application, then you can also develop a stand-alone Chromium application that customers can use to start a screen share session with a Genesys Cloud agent.