Set up AWS Direct Connect for use with Genesys Cloud

Prerequisites
  • Your own AWS account. 

You can find detailed instructions on setting up Direct Connect in Amazon’s AWS Direct Connect User Guide. This article is designed to provide you with an overview of some specific configuration choices that you must make while setting up Direct Connect to work with Genesys Cloud. 

Select your AWS region

In the AWS Management Console, select the region in which your Genesys Cloud organization exists. Do so will ensure that you have the correct location selected when you set up the Direct Connect connection.

AWS region tab

To do so:

  • Click the region menu in the upper right corner of the AWS console. 
  • Choose the region that you plan to use for Direct Connect.

Request a Direct Connect connection

You’ll use the AWS Direct Connect Console to create Direct Connect connection request. Follow the instructions in the AWS Direct Connect User Guide to create your Direct Connect connection. After you create a connection, the AWS Direct Connect Console submits it to AWS for approval and the connection it will show up as pending. 

It can take up to 72 hours for AWS to review your request and provision a port for your Direct Connect connection, so plan accordingly.

Download the letter of authorization and connecting facility assignment (LOA-CFA)

Once you create a connection, the AWS Direct Connect console makes the LOA-CFA available to you for download. Follow the instructions in the AWS Direct Connect User Guide to learn about and download the LOA-CFA.

Create a public virtual interface

After your Direct Connect connection is approved and becomes available in the AWS Direct Connect console, you can create a public virtual interface. (Genesys Cloud is not compatible with the private virtual interface.) Follow the instructions in the AWS Direct Connect User Guide to learn about and create a public virtual interface. 

When you create a public virtual interface, it can take up to 72 hours for AWS to review and approve your request.

For more information, see Amazon’s AWS Direct Connect User Guide and Amazon’s AWS Direct Connect FAQs.