Send a sticker in a message interaction - Genesys Cloud Resource Center

Prerequisites

Genesys Cloud CX 3, Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, or Genesys Cloud CX 3 Digital license
Conversation > Message > Create permission

If you are using the Line app, you can send stickers in your message interactions.

In the Enter message window, click Insert emoji .
To see the available stickers, at the top of the emoji window, select the sticker tab.

Message platforms provide stickers in multiple categories. To see more stickers, choose another category from the list.
Select a sticker. Genesys Cloud displays a numeric representation for the sticker in the text window.
To send the sticker, press Enter.

Notes:

You must select the sticker from the list. If you type the numeric representation, instead of selecting the sticker, you send that text string to the recipient.
You must send text and stickers in separate messages. If you try to send them in the same message, the recipient receives the sticker and text separately.
Genesys Cloud only supports standard, unanimated stickers. An agent receives a static image in place of an animated sticker.

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.