Starting June 30, 2024, Genesys will no longer support Screenshare functions for Chat and Voice in Genesys Cloud. For more information, see Deprecation: Legacy Co-browse and Screenshare.

Use this table to help you decide which screen share clients to implement. Consider your development resources and which options work best for your users.

Option Required sharer installations Your development effort What is shared Linked interaction options
Screen share from Firefox Firefox web browser None Sharer chooses whether to share a specific program or the entire desktop.
  • web chat
  • voice
Screen share from Chrome with Chrome extension

Chrome web browser

Screen share Chrome extension
  • Brand Chrome extension
  • Put branded extension in Chrome web store

Sharer chooses whether to share a specific program or the entire desktop.
  • web chat
  • voice
Screen share from stand-alone program that you develop Stand-alone program Create stand-alone application with embedded Chromium You choose whether screen share shows the sharers’s entire desktop or only your application.
  • web chat
  • voice