Screen share client comparison matrix
On January 27, 2025, Genesys will no longer support screen share functions for chat and voice in Genesys Cloud. For more information, see Deprecation: Legacy co-browse and screen share.
Use this table to help you decide which screen share clients to implement. Consider your development resources and which options work best for your users.
| Option | Required sharer installations | Your development effort | What is shared | Linked interaction options |
| Screen share from Firefox | Firefox web browser | None | Sharer chooses whether to share a specific program or the entire desktop. |
|
| Screen share from Chrome with Chrome extension |
Chrome web browser Screen share Chrome extension |
|
Sharer chooses whether to share a specific program or the entire desktop. |
|
| Screen share from stand-alone program that you develop | Stand-alone program | Create stand-alone application with embedded Chromium | You choose whether screen share shows the sharers’s entire desktop or only your application. |
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