Prepare Genesys Cloud CX components
Prepare a Genesys Cloud CX integration and data actions for use with an Architect flow action.
Prepare a Genesys Cloud CX integration
Before you configure an action map to use an Architect flow action, install and configure an integration in Genesys Cloud CX:Status toggle on the main Integrations page.
Prepare the Genesys Cloud CX data actions
- Import the necessary data actions for your integration:
- Associate the data actions with your integration and configure them. The configuration options for the data action are specific to the data action itself. For more information about possible configuration options, see Data actions on the About Integrations page.
- Save and publish your data actions.
Note: When you use predefined data actions as part of a Predictive Engagement solution, do not modify them.