Play User Name action

Use the Play User Name action in in-queue call flows to play a user’s name. From the Toolbox, drag a Play User Name Audio action into the appropriate location in the task editor. The feature is useful, for example, when you create a custom in-queue call flow for direct routing for your organization. The feature enables contact center administrators and managers to play a dedicated agent’s name before they connect a customer with the agent.

Name	Description
Name field	Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the task sequence.
User	To specify the user whose name you want to play, perform one of the following steps: To set the user from literal mode, select the appropriate user from the drop-down list. To set the user via an expression, click Expression modes , click Expression and do one of the following: Add the expression inline. For example, `FindUserById("71fbe2f4-5886-478a-9a7e-2ed296d3ee16")` returns the user with the ID “71fbe2f4-5886-478a-9a7e-2ed296d3ee16” if it exists, otherwise returns a NOT_SET user. Click Open large expression editor to open the Edit Expression Editor and build your expression.