Open the audit log viewer - Genesys Cloud Resource Center

Prerequisites

Admin role
audits > audit > view

To open the audit log viewer, do one of the following:

From the Admin menu, under Troubleshooting, click Audit Viewer.
This opens the full page viewer, which enables you to click an individual row for a more detailed view of an audit entry.
At the bottom of any admin page, click Show audits footer in the bottom-right corner.
This opens a small version of the audit log viewer.
Note: The audits footer provides less detail than the primary audit log viewer.

To view audit log events, select a service filter and select a date range.

To view additional details, click Inspect additional audit details .

Show me how to open the audit log viewer

Contact

Solution

Company

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.