Maximum entities allowed for an organization

Organization-level limits

Genesys Predictive Engagement is pre-configured with a limit on the number of entities that you can create. This prevents the system from being overloaded with excessive requests and reducing the performance and stability. As an administrator, you cannot increase the limit that has been set on the different entities. However, should you have further questions, please reach out to your local Genesys representative. Contact My Support.

The following table lists the maximum number of entities you can create in your organization:

EntityLimit
Outcomes10
Outcome predictor10
Action maps200
Content offers400
Segments500
Web events in a session500

Segment-level limits

The following table lists the maximum number of entities you can create for a segment:

ItemLimit
Visitor attributes15
Events10
Event attributes15

Outcome-level limits

The following table lists the maximum number of entities you can create for a outcome:

ItemLimit
Visitor attributes15
Events10
Event attributes15

Action map-level limits

The following table lists the maximum number of triggers you can create for an action map:

ItemLimit
Segments75
Event attributes15