Make a question template a favorite

Prerequisites

  • Quality Administrator role

If you often reuse a question that you saved as a template, add the custom question template to the toolbar of question types by making the question template a favorite.

  1. Click … in the toolbar of question types. A list of question templates appear.

    Question templates list.

  2. Click the Star icon next to the name of the question template. You can now add the question to an evaluation form by clicking the name of the question template in the toolbar.
Note: To remove a question from the toolbar, click … Then click the Star icon next to the name of the question template that you want to remove. Genesys Cloud removes the question template from the toolbar but keeps it in the list of question templates.