Delete a custom question template

Prerequisites

  • Quality Administrator role

You can delete custom question templates that you created but not default question templates. 

  1. Click  in the toolbar of question types.

    Question type list.

  2. Click the name of the custom question template that you want to delete. 
    Note: You cannot delete the default question templates (Multiple Choice, Range, Yes/No).
  3. Click the Trash icon twice. On the first click, the Trash icon turns red. On the second click, Genesys Cloud deletes the template and, if applicable, removes it from the toolbar of question types. Deleting a question template has no effect on the forms. 

    Delete a question.