Announced on Effective date
2021-02-17 2021-05-26

What does this mean?

Starting on May 26, 2021, web sessions, detailed event history, outcome score predictions, and segment assignments are no longer accessible from Genesys APIs 60 days after a web session occurs.

Am I affected?

If you are a Genesys Predictive Engagement customer using the agent’s journey visualization feature, this change affects you.

  • Direct API access will return “404 Not found” error codes for requests greater than 60 days.
  • In the agent desktop, session cards will not show for web sessions older than 60 days.

How can I prepare for this change?

You may need to update agent training content to reflect the the reduction of journey history from 365 days to 60 days.

What if I need help or have questions?

Contact My Support.