• The following permissions:
    • Integrations > Integration > Add
    • Integrations > Integration > Delete
    • Integrations > Integration > Edit
    • Integrations > Integration > View
  • An Amazon Web Services (AWS) account, provided by Amazon

This procedure explains how to install the Amazon EventBridge integration. Installation adds the app to your organization’s Admin > Integrations page. Later, configure and activate this integration.

To install Amazon EventBridge into your org, complete these steps:

  1. Log in to Genesys Cloud.
  2. Click Admin.
  3. Under Integrations, click Integrations.
  4. Click Add Integration. Cards describing available apps appear.
  5. If necessary, locate the app by typing all or part of its name in the search box.
  6. On the Amazon EventBridge Source tile, click Install.

Once installation is complete, you can now add and configure the integration. For more information, see Configure the Amazon EventBridge integration.