Initiate a conversation from a support center article

Customers can initiate a conversation with a chat bot or an agent from any article in the support center.

In order to make this option available, you have to:

When the Messenger is set up, the customer can:

Open any of the articles in the support center.
To start a conversation, click the Launcher button to start Messenger.

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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