Initiate a conversation from a knowledge portal article

Customers can initiate a conversation with a chat bot or an agent from any article in the knowledge portal.

In order to make this option available, you have to:

When the Messenger is set up, the customer can:

  1. Open any of the articles in the knowledge portal.
  2. To start a conversation, click the Launcher button to start Messenger.

Initiate a conversation from a support center article