Predictive Engagement allows you to track users as they interact with your website. You can use action maps to design engagements that enhance each user’s personal experience and help you achieve your business outcomes. For more information, see Prepare Architect components.

In Architect, use the Get Journey Outcome action to obtain the Predictive Engagement Journey Outcome ID and store it in a variable to use within the workflow.

Name Description
Name field Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the call flow structure.
Journey Outcome ID Enter a literal value or expression in the Journey Outcome ID field. Architect creates a variable for use with the Journey Outcome ID field.
Journey Outcome Result Type a name for the variable to store the journey outcome found in this action. To reference this variable in the rest of the flow, type State.<variable name>. For example, if the variable name is Customer Outcome, to reference the variable throughout the flow, type State.CustomerOutcome at the appropriate location.

Configure found and not found paths

Name Description
Found

This path indicates that Architect located the journey outcome session within the organization. 

Drag the appropriate action below the Found path so that it follows the route you want the interaction to take. For example, a play audio action.
Not Found

This path indicates that Architect did not find the matching journey outcome session ID. Drag the appropriate action below the Not Found path so that it follows the route you want the interaction to take. For example, an End Workflow action.