Genesys Partner/BPO Sub-Processors
SubscribeGenesys Cloud services are hosted by third party data center providers. Premise services operate on systems controlled and operated by the customer. Genesys may share personal data with any affiliated Genesys entities under common control with Genesys for example for troubleshooting and support. A sub-processor means a natural or legal person, public authority, agency or other body which processes personal data on behalf of Genesys.
Genesys may utilize sub-processors, depending on what services, features, and functionalities partner/BPO utilizes. Additional sub-processors may be selected by partner/BPO in a customized environment, and if so, such sub-processor will be listed on this website or in a Statement of Work or Order Form. Partner/BPO acknowledges that their engagement of further services, features, and functionalities or signature of such statement of Work or Order form authorizes Genesys to use such sub-processors named therein or on this website. Note that third party integrations, such as AppFoundry, require a direct relationship between the third party and partner/BPO.
Genesys Cloud services
The following sub processors (along with their subsidiary companies) may be utilized, depending on what services, features, and functionalities are selected by our partner/BPO.
| Sub processor | Region | Website | When applicable | Services |
|---|---|---|---|---|
|
Partner/BPO program |
||||
|
Seismic Software, Inc. |
USA |
All Partners/BPOs. |
Genie, Genesys’ knowledge management. |
|
|
Okta |
USA |
Partners/BPOs who log in to auxiliary functionalities/services (such as Care, Beyond Training or other Apps). |
Identity authentication for logins. |
|
|
Gainsight |
USA |
Partners/BPOs with an assigned CSM/TAM or who chose to interact with an onboarding specialist. |
Tool for CSM, TAM, and onboarding specialists to track partner interactions and journey.
|
|
|
Salesforce.com®, Inc.
|
USA |
Partners/BPOs utilizing Genesys care. |
Genesys customer care/support ticketing system. |
|
|
Microsoft Corp.
|
USA |
Partners/BPOs using MS tools to communicate with Genesys in case of care tickets (e-mail escalation). |
Microsoft office tools used to communicate with Partners/BPOs. |
|
|
Itochu Techno-Solutions Corporation |
Japan |
www.ctc-g.co.jp |
Partners/BPOs submitting Japanese language care tickets. |
Provides Japanese language translation to our care teams. |
|
Genesys Beyond training |
||||
|
Docebo NA, Inc. |
USA
|
Partners/BPOs that utilize Genesys Beyond services. |
To allow the administration of learning programs for Genesys platforms. |
|
|
Kryterion, Inc.
|
USA |
Partners/BPOs that utilize Genesys Beyond services. |
To allow the testing of Genesys employees, partners and customers so they can become certified on Genesys products. |
|
|
Credly, Inc. |
USA |
Partners/BPOs that utilize Genesys Beyond services. |
Genesys platform certification badge upon completion of a Genesys certification exam. Badges can also be provided outside the Beyond subscription. |
|
|
CloudShare, Inc. |
USA, Singapore, and the Netherlands
|
Partners/BPOs that utilize Genesys Beyond services. |
To allow the creation and administration of virtual environments for learning programs for Genesys platforms. |
|
Genesys affiliates (entities)
Genesys Affiliates (entities) that may access Personal Information to administer the Partner/BPOs Program, provide Genesys Care, Platform Support, Analytics, Development, and Security:
| Name | Country |
|---|---|
|
Genesys Europe B.V. |
Netherlands |
|
Genesys Cloud Services B.V. fka Genesys Telecommunications Laboratories B.V. |
Netherlands |
|
Genesys International B.V. |
Netherlands |
|
Genesys Cloud Services France |
France |
|
Genesys Cloud Services Sweden AB |
Sweden |
|
Genesys Cloud Services Germany GmbH |
Germany |
|
Genesys Cloud Services Ireland Limited |
Ireland |
|
Genesys Telecommunications Laboratories S.L. |
Spain |
|
Genesys Cloud Services S.r.l. |
Italy |
|
Genesys Cloud Services Czech s.r.o. |
Czech Republic |
|
Genesys Cloud Services Hungary Kft |
Hungary |
|
Genesys International B.V. – Portugal Branch |
Portugal |
|
Genesys Telecommunications Laboratories Sp. z o.o. |
Poland |
| Name | Country |
|---|---|
|
With EU adequacy decision: |
|
|
Genesys Telecommunications Laboratories S.R.L. |
Argentina |
|
Genesys Cloud Services Corp. fka Genesys Laboratories Canada Inc. |
Canada |
|
Genesys Labs Ltd. Exceed.AI Ltd. |
Israel |
|
Genesys Cloud Services K.K. |
Japan |
|
Genesys Cloud Services New Zealand Limited |
New Zealand |
|
Genesys International B.V. – Switzerland Branch |
Switzerland |
|
Genesys Telecommunications Laboratories – Europe Limited |
United Kingdom |
|
Without EU adequacy decision: |
|
|
Genesys Cloud Services, Inc. |
USA |
|
Genesys Cloud Services Pty. Ltd. |
Australia |
|
Genesys Serviços Cloud Ltda. |
Brazil |
|
Genesys Chile SpA |
Chile |
|
Genesys Telecommunications Laboratories Colombia Ltda |
Colombia |
|
Genesys Telecom Labs India Private Limited Genesys Telecom Labs India Private Limited Radarr Technologies India Pvt. Ltd |
India |
|
Genesys Cloud Services Malaysia Sdn. Bhd. |
Malaysia |
|
Genesys Telecommunications Laboratories S. de R.L. de C.V. |
Mexico |
|
PT Genesys Cloud Services Indonesia |
Indonesia |
|
GENESYS CLOUD SERVICES PERU S.R.L. |
Peru |
|
Genesys Cloud Services Cayman Ltd. – Philippine Branch |
Philippines |
|
Branch of Genesys Cloud Services Inc. Middle East for Business Services |
Saudi Arabia |
|
Genesys Cloud Services Singapore Pte. Ltd. Radarr Technologies Pte. Ltd. |
Singapore |
|
Genesys Cloud Services (PTY) Limited |
South Africa |
|
Genesys Korea LLC |
South Korea |
|
Genesys Turkey Cloud Software Services LLC |
Turkey |
|
Genesys International B.V. – Dubai Branch |
United Arab Emirates |
|
Interactive Inteligence Latin America, C.A. |
Venezuela |
| Modified date (YYYY-MM-DD) |
Revision |
|---|---|
| 2025-12-22 | Article created. |
