Genesys Cloud SSO certificate expiry

Announced on Date of Expiration
October 19, 2022 December 13, 2022

 

On December 13, 2022 the Genesys Cloud SSO certificate will expire. 

As a result, if you use the Single Logout feature and your Identity Provider supports signature verification for Single Logout requests, you will  need to upload a new certificate to your Identity Provider.

FAQs

Am I affected?

If you use the Single Logout feature and your Identity Provider supports signature verification for Single Logout requests, then you are affected.

How can I prepare for this expiry?

To fetch the Genesys Cloud SSO certificate, visit https://github.com/MyPureCloud/genesys-cloud-sso-certificates and download the file that corresponds to your organization’s AWS region.

If your Identity Provider allows you to upload multiple certificates, you can upload the new certificate at any time.

If your Identity Provider does not allow you to upload multiple certificates, you must upload the new certificate on or after December 13, 2022.

Please refer to your Identity Provider’s documentation for instructions to upload the certificate.

What if I need help or have questions?

Contact My Support.