PureCloud features


Learn about PureCloud contact center, Communicate, Collaborate, platform, and integrations features, and view feature deprecations.


Contact center

The PureCloud contact center service includes an agent interface, supervisor tools, Architect, automated interaction routing, outbound campaigns, scripting, analytics, and more.


Communicate

PureCloud Communicate provides telephony features like calls, transfers, voicemail, faxing, messaging, and conferencing. 


Collaborate

PureCloud Collaborate is a social media app that combines a company directory, hierarchy views, and ways to connect with people by chat, video, and document sharing.


Platform

The PureCloud Platform provides the core architecture for all other PureCloud services, including the APIs that power the browser, mobile, desktop, and telephony applications.


Integrations

PureCloud integrations connect PureCloud to your other tools, systems, services, and applications so you can add call controls to a CRM, set up IVR data dipping, synchronize profile data, and more.


Feature deprecations

View announcement and removal dates for features deprecated from PureCloud.