About Genesys Cloud features

The Genesys Cloud contact center service includes an agent interface, supervisor tools, Architect, automated interaction routing, outbound campaigns, scripting, analytics, and more.

• Contact center features

Genesys Cloud Communicate provides telephony features like calls, transfers, voicemail, faxing, messaging, and conferencing. 

• Communicate features

Genesys Cloud Collaborate is a social media app that combines a company directory, hierarchy views, and ways to connect with people by chat, video, and document sharing.

• Collaborate features

The Genesys Cloud Platform provides the core architecture for all other Genesys Cloud services, including the APIs that power the browser, mobile, desktop, and telephony applications.

• Platform features

Genesys Cloud integrations connect Genesys Cloud to your other tools, systems, services, and applications so you can add call controls to a CRM, set up IVR data dipping, and synchronize profile data between these integrations and Genesys Cloud and more.

• Integration features

View announcement and removal dates for features deprecated from Genesys Cloud.

• Feature deprecations and announcements