PureCloud features

Learn about PureCloud contact center, Communicate, Collaborate, platform, and integrations features, and view feature deprecations.

Contact center

The PureCloud contact center service includes an agent interface, supervisor tools, Architect, automated interaction routing, outbound campaigns, scripting, analytics, and more.


PureCloud Communicate provides telephony features like calls, transfers, voicemail, faxing, messaging, and conferencing. 


PureCloud Collaborate is a social media app that combines a company directory, hierarchy views, and ways to connect with people by chat, video, and document sharing.


The PureCloud Platform provides the core architecture for all other PureCloud services, including the APIs that power the browser, mobile, desktop, and telephony applications.


PureCloud integrations connect PureCloud to your other tools, systems, services, and applications so you can add call controls to a CRM, set up IVR data dipping, synchronize profile data, and more.

Feature deprecations

View announcement and removal dates for features deprecated from PureCloud.