The PureCloud contact center service includes an agent interface, supervisor tools, automated interaction routing, outbound campaigns, scripting, and analytics.
PureCloud Communicate provides telephony features like calls, transfers, voicemail, faxing, messaging, and conferencing. Communicate also includes an auto attendant called Architect.
PureCloud Collaborate is a social media app that combines a company directory, hierarchy views, and ways to connect with people by chat, video, and document sharing.
PureCloud integrations connect PureCloud to your other tools, systems, services, and applications so you can add call controls to a CRM, set up IVR data dipping, synchronize profile data, and more.
The PureCloud Platform provides the core architecture for all other PureCloud services, including the APIs that power the browser, mobile, desktop, and telephony applications.
View announcement and removal dates for features deprecated from PureCloud.
View the products and features that comprise the Genesys contact center solutions for PureCloud.