Number purchase and inbound usage charges in euros
Effective date: March 8, 2023
These tables list the number purchase and inbound usage charges in euros for the EU (Frankfurt) / EU (Ireland) / EU (London) regions. For outbound usage charges information, see Outbound usage charges in euros.
- Usage pricing is per minute
- NRC = Non-recurring charge
- MRC = Monthly recurring charge
- The charge for a short duration call is €0.002/call.
Domestic Inbound Toll-Free
| COUNTRY | NRC | MRC | LandLine | Mobile |
|---|---|---|---|---|
| Austria | € 3.0000 | € 6.0000 | € 0.0638 | € 0.2763 |
| Belgium | € 3.0000 | € 6.0000 | € 0.0376 | € 0.3688 |
| Denmark | € 3.0000 | € 6.0000 | € 0.1215 | € 0.2397 |
| Finland | € 3.0000 | € 6.0000 | € 0.1101 | € 0.2144 |
| France | € 3.0000 | € 6.0000 | € 0.0259 | € 0.0774 |
| Germany | € 3.0000 | € 6.0000 | € 0.0203 | € 0.1633 |
| Ireland | € 3.0000 | € 6.0000 | € 0.0253 | € 0.3868 |
| Netherlands | € 3.0000 | € 6.0000 | € 0.0577 | € 0.4342 |
| Norway | € 3.0000 | € 6.0000 | € 0.0266 | € 0.0266 |
| Poland | € 3.0000 | € 6.0000 | € 0.0275 | € 0.0376 |
| Portugal | € 9.0000 | € 4.0000 | € 0.0584 | € 0.3366 |
| Spain | € 3.0000 | € 6.0000 | € 0.0319 | € 0.2304 |
| Sweden | € 3.0000 | € 6.0000 | € 0.0199 | € 0.0577 |
| Switzerland | € 3.0000 | € 6.0000 | € 0.1275 | € 0.1934 |
| UK | € 3.0000 | € 6.0000 | € 0.0213 | € 0.0531 |
| Argentina | € 45.0000 | € 30.0000 | € 0.2170 | € 0.2170 |
| Brazil | € 3.0000 | € 12.0000 | € 0.2870 | € 0.2870 |
| Colombia | € 10.0000 | € 20.0000 | € 0.3390 | € 0.3390 |
| Mexico | € 3.0000 | € 18.0000 | € 0.0872 | € 0.0872 |
| Chile | € 3.0000 | € 20.0000 | € 0.1284 | € 0.1284 |
| Dominican Republic | € 3.0000 | € 15.0000 | € 0.1878 | € 0.1878 |
| Peru | € 10.0000 | € 20.0000 | € 0.2814 | € 0.2814 |
| USA | € 3.0000 | € 6.0000 | € 0.0128 | € 0.0128 |
| USA Alaska | € 3.0000 | € 6.0000 | € 0.0162 | € 0.0162 |
| USA Hawaii | € 3.0000 | € 6.0000 | € 0.0162 | € 0.0162 |
| Canada | € 3.0000 | € 6.0000 | € 0.0213 | € 0.0213 |
| American Samoa | € 3.0000 | € 6.0000 | € 0.0876 | € 0.0876 |
| Guam | € 3.0000 | € 6.0000 | € 0.0213 | € 0.0213 |
| N. Mariana Islands | € 3.0000 | € 6.0000 | € 0.0602 | € 0.0602 |
| Puerto Rico | € 3.0000 | € 6.0000 | € 0.0213 | € 0.0213 |
| US Virgin Islands | € 3.0000 | € 6.0000 | € 0.0213 | € 0.0213 |
Domestic Inbound DID
| COUNTRY | NRC | MRC | LandLine | Mobile |
|---|---|---|---|---|
| Austria | € 3.0000 | € 2.0000 | € 0.0111 | € 0.0111 |
| Belgium | € 3.0000 | € 2.0000 | € 0.0111 | € 0.0111 |
| Denmark | € 3.0000 | € 2.0000 | € 0.0111 | € 0.0111 |
| Finland | € 3.0000 | € 2.0000 | € 0.0167 | € 0.0167 |
| France | € 3.0000 | € 2.0000 | € 0.0111 | € 0.0111 |
| Germany | € 3.0000 | € 2.0000 | € 0.0111 | € 0.0111 |
| Ireland | € 3.0000 | € 2.0000 | € 0.0111 | € 0.0111 |
| Netherlands | € 3.0000 | € 2.0000 | € 0.0111 | € 0.0111 |
| Norway | € 3.0000 | € 2.0000 | € 0.0111 | € 0.0111 |
| Poland | € 3.0000 | € 2.0000 | € 0.0167 | € 0.0167 |
| Portugal | € 3.0000 | € 5.5000 | € 0.0372 | € 0.0122 |
| Spain | € 3.0000 | € 2.0000 | € 0.0167 | € 0.0167 |
| Sweden | € 3.0000 | € 2.0000 | € 0.0111 | € 0.0111 |
| Switzerland | € 3.0000 | € 2.0000 | € 0.0111 | € 0.0111 |
| UK | € 3.0000 | € 2.0000 | € 0.0111 | € 0.0111 |
| Argentina | € 3.0000 | € 6.0000 | € 0.0114 | € 0.0114 |
| Brazil | € 3.0000 | € 6.0000 | € 0.0114 | € 0.0114 |
| Colombia | € 3.0000 | € 15.0000 | € 0.0114 | € 0.0114 |
| Mexico | € 3.0000 | € 6.0000 | € 0.0114 | € 0.0114 |
| Chile | € 3.0000 | € 6.0000 | € 0.0114 | € 0.0114 |
| Dominican Republic | € 3.0000 | € 6.0000 | € 0.0114 | € 0.0114 |
| El Salvador | € 3.0000 | € 6.0000 | € 0.0114 | € 0.0114 |
| Panama | € 3.0000 | € 6.0000 | € 0.0114 | € 0.0114 |
| Peru | € 3.0000 | € 20.0000 | € 0.0114 | € 0.0114 |
| USA | € 3.0000 | € 6.0000 | € 0.0077 | € 0.0077 |
| USA Alaska | € 3.0000 | € 6.0000 | € 0.0102 | € 0.0102 |
| USA Hawaii | € 3.0000 | € 6.0000 | € 0.0102 | € 0.0102 |
| Canada | € 3.0000 | € 6.0000 | € 0.0128 | € 0.0128 |
| American Samoa | € 3.0000 | € 6.0000 | € 0.0213 | € 0.0213 |
| Guam | € 3.0000 | € 6.0000 | € 0.0160 | € 0.0160 |
| N. Mariana Islands | € 3.0000 | € 6.0000 | € 0.0207 | € 0.0207 |
| Puerto Rico | € 3.0000 | € 6.0000 | € 0.0128 | € 0.0128 |
| US Virgin Islands | € 3.0000 | € 6.0000 | € 0.0132 | € 0.0132 |
| Date | Revision |
|---|---|
| March 8, 2023 |
Added DID and toll-free number pricing for the following: USA, USA Alaska, USA Hawaii, Canada, American Samoa, Guam, N. Mariana Islands, Puerto Rico, and US Virgin Islands. |
| July 13, 2022 |
Added DID and toll-free number pricing for five LATAM countries: Chile, Dominican Republic, El Salvador, Panama, and Peru. |
| June 29, 2022 |
Added DID and toll-free number pricing for four LATAM countries: Argentina, Brazil, Colombia, and Mexico. |
| November 17, 2021 |
Updated the details on the charge for a short duration call. |
| December 2, 2020 |
Added prices for Portugal. Removed coming soon flag for Austria and Poland indicating general availability. |
| June 10, 2020 |
Changed the article title. Updated prices. |
| August 7, 2019 |
Genesys Cloud Voice DDI inbound usage fees and Monthly Recurring Charge (MRC) price decrease. |
| July 3, 2019 |
Added prices for Denmark, Austria, Norway, and Poland. Genesys Cloud Voice availability for Austria, Norway, and Poland coming soon. |
| June 5, 2019 | Added prices for Spain and Switzerland. |
| April 17, 2019 | Added prices for Belgium, Finland, and Sweden. |
| January 16, 2019 | Inbound call rates are now, on average, 6% lower than they were before. |
| January 8, 2017 | Added article. |