Feature coming soon: Cloud Voice numbers in Italy. Release is subject to regulatory and other external requirements.

Effective date: January 10, 2024

These tables list the number purchase and inbound usage charges in euros for the EU (Frankfurt) / EU (Ireland) / EU (London) regions. For outbound usage charges information, see Outbound usage charges in euros.

Notes:
  • Usage pricing is per minute
  • NRC = Non-recurring charge
  • MRC = Monthly recurring charge
  • The charge for a short duration call is €0.002/call.

Domestic Inbound Toll-Free

COUNTRY NRC MRC LandLine Mobile
Austria € 3.0000 € 6.0000 € 0.0638 € 0.2763
Belgium € 3.0000 € 6.0000 € 0.0376 € 0.3688
Denmark € 3.0000 € 6.0000 € 0.1215 € 0.2397
Finland € 3.0000 € 6.0000 € 0.1101 € 0.2144
France € 3.0000 € 6.0000 € 0.0259 € 0.0774
Germany € 3.0000 € 6.0000 € 0.0203 € 0.1633
Ireland € 3.0000 € 6.0000 € 0.0253 € 0.3868
Netherlands € 3.0000 € 6.0000 € 0.0577 € 0.4342
Norway € 3.0000 € 6.0000 € 0.0266 € 0.0266
Poland € 3.0000 € 6.0000 € 0.0275 € 0.0376
Portugal € 9.0000 € 4.0000 € 0.0584 € 0.3366
Spain € 3.0000 € 6.0000 € 0.0319 € 0.2304
Sweden € 3.0000 € 6.0000 € 0.0199 € 0.0577
Switzerland € 3.0000 € 6.0000 € 0.1275 € 0.1934
UK € 3.0000 € 6.0000 € 0.0213 € 0.0531
Argentina € 45.0000 € 30.0000 € 0.2170 € 0.2170
Brazil € 3.0000 € 12.0000 € 0.2870 € 0.2870
Colombia € 10.0000 € 20.0000 € 0.3390 € 0.3390
Mexico € 3.0000 € 18.0000 € 0.0872 € 0.0872
Chile € 3.0000 € 20.0000 € 0.1284 € 0.1284
Dominican Republic € 3.0000 € 15.0000 € 0.1878 € 0.1878
Peru € 10.0000 € 20.0000 € 0.2814 € 0.2814
USA € 3.0000 € 6.0000 € 0.0128 € 0.0128
USA Alaska € 3.0000 € 6.0000 € 0.0162 € 0.0162
USA Hawaii € 3.0000 € 6.0000 € 0.0162 € 0.0162
Canada € 3.0000 € 6.0000 € 0.0213 € 0.0213
American Samoa € 3.0000 € 6.0000 € 0.0876 € 0.0876
Guam € 3.0000 € 6.0000 € 0.0213 € 0.0213
N. Mariana Islands € 3.0000 € 6.0000 € 0.0602 € 0.0602
Puerto Rico € 3.0000 € 6.0000 € 0.0213 € 0.0213
US Virgin Islands € 3.0000 € 6.0000 € 0.0213 € 0.0213
Croatia € 3.0000 € 6.0000 € 0.1845 € 0.1845
Cyprus € 3.0000 € 11.0000 € 0.0238 € 0.0238
Czech Republic € 13.0000 € 9.0000 € 0.2380 € 0.2550
Greece € 3.0000 € 6.0000 € 0.2142 € 0.2142
Hungary € 3.0000 € 6.0000 € 0.0440 € 0.0440
Israel € 9.0000 € 10.0000 € 0.0464 € 0.0464
Romania € 3.0000 € 11.0000 € 0.0645 € 0.0645
South Africa € 3.0000 € 11.0000 € 0.1023 € 0.1023
Hong Kong € 3.0000 € 19.0000 € 0.0468 € 0.0468
Indonesia € 3.0000 € 25.0000 € 0.2938 € 0.2938
Japan € 9.0000 € 26.0000 € 0.4038 € 0.4038
Singapore € 26.0000 € 32.0000 € 0.0850 € 0.0850
South Korea € 3.0000 € 15.0000 € 0.0425 € 0.0425
Thailand € 3.0000 € 34.0000 € 0.2781 € 0.2781
Australia € 9.0000 € 9.0000 € 0.0383 € 0.0383
New Zealand € 3.0000 € 11.0000 € 0.1105 € 0.1530
Italy € 3.0000 € 6.0000 € 0.1234 € 0.2581

Domestic Inbound DID

COUNTRY NRC MRC LandLine Mobile
Austria € 3.0000 € 2.0000 € 0.0111 € 0.0111
Belgium € 3.0000 € 2.0000 € 0.0111 € 0.0111
Denmark € 3.0000 € 2.0000 € 0.0111 € 0.0111
Finland € 3.0000 € 2.0000 € 0.0167 € 0.0167
France € 3.0000 € 2.0000 € 0.0111 € 0.0111
Germany € 3.0000 € 2.0000 € 0.0111 € 0.0111
Ireland € 3.0000 € 2.0000 € 0.0111 € 0.0111
Netherlands € 3.0000 € 2.0000 € 0.0111 € 0.0111
Norway € 3.0000 € 2.0000 € 0.0111 € 0.0111
Poland € 3.0000 € 2.0000 € 0.0167 € 0.0167
Portugal € 3.0000 € 5.5000 € 0.0372 € 0.0122
Spain € 3.0000 € 2.0000 € 0.0167 € 0.0167
Sweden € 3.0000 € 2.0000 € 0.0111 € 0.0111
Switzerland € 3.0000 € 2.0000 € 0.0111 € 0.0111
UK € 3.0000 € 2.0000 € 0.0111 € 0.0111
Argentina € 3.0000 € 6.0000 € 0.0114 € 0.0114
Brazil € 3.0000 € 6.0000 € 0.0114 € 0.0114
Colombia € 3.0000 € 15.0000 € 0.0114 € 0.0114
Mexico € 3.0000 € 6.0000 € 0.0114 € 0.0114
Chile € 3.0000 € 6.0000 € 0.0114 € 0.0114
Dominican Republic € 3.0000 € 6.0000 € 0.0114 € 0.0114
El Salvador € 3.0000 € 6.0000 € 0.0114 € 0.0114
Panama € 3.0000 € 6.0000 € 0.0114 € 0.0114
Peru € 3.0000 € 20.0000 € 0.0114 € 0.0114
USA € 3.0000 € 6.0000 € 0.0077 € 0.0077
USA Alaska € 3.0000 € 6.0000 € 0.0102 € 0.0102
USA Hawaii € 3.0000 € 6.0000 € 0.0102 € 0.0102
Canada € 3.0000 € 6.0000 € 0.0128 € 0.0128
American Samoa € 3.0000 € 6.0000 € 0.0213 € 0.0213
Guam € 3.0000 € 6.0000 € 0.0160 € 0.0160
N. Mariana Islands € 3.0000 € 6.0000 € 0.0207 € 0.0207
Puerto Rico € 3.0000 € 6.0000 € 0.0128 € 0.0128
US Virgin Islands € 3.0000 € 6.0000 € 0.0132 € 0.0132
Croatia € 3.0000 € 2.0000 € 0.0128 € 0.0128
Cyprus € 3.0000 € 6.0000 € 0.0128 € 0.0128
Czech Republic € 3.0000 € 2.0000 € 0.0128 € 0.0128
Greece € 3.0000 € 2.0000 € 0.0128 € 0.0128
Hungary € 3.0000 € 2.0000 € 0.0128 € 0.0128
Israel € 3.0000 € 4.0000 € 0.0128 € 0.0128
Romania € 3.0000 € 4.0000 € 0.0128 € 0.0128
South Africa € 3.0000 € 2.0000 € 0.0128 € 0.0128
Hong Kong € 3.0000 € 6.0000 € 0.0128 € 0.0128
Indonesia € 3.0000 € 28.0000 € 0.0216 € 0.0216
Japan € 3.0000 € 4.0000 € 0.0128 € 0.0128
Singapore € 3.0000 € 6.0000 € 0.0128 € 0.0128
South Korea € 3.0000 € 4.0000 € 0.0170 € 0.0170
Thailand € 3.0000 € 28.0000 € 0.0128 € 0.0128
Australia € 3.0000 € 2.0000 € 0.0128 € 0.0128
New Zealand € 3.0000 € 4.0000 € 0.0128 € 0.0128
Italy € 3.0000 € 2.0000 € 0.0128 € 0.0128
Date Revision
January 10, 2024

Added DID and toll-free number pricing for Italy.

September 6, 2023

Added DID and toll-free number pricing for eight EMEA countries and eight APAC countries:

  • Croatia, Cyprus, Czech Republic, Greece, Hungary, Israel, Romania, and South Africa
  • Australia, Hong Kong, Indonesia, Japan, New Zealand, Singapore, South Korea, and Thailand
March 8, 2023

Added DID and toll-free number pricing for the following: USA, USA Alaska, USA Hawaii, Canada, American Samoa, Guam, N. Mariana Islands, Puerto Rico, and US Virgin Islands.

July 13, 2022

Added DID and toll-free number pricing for five LATAM countries: Chile, Dominican Republic, El Salvador, Panama, and Peru.

June 29, 2022

Added DID and toll-free number pricing for four LATAM countries: Argentina, Brazil, Colombia, and Mexico.

November 17, 2021

Updated the details on the charge for a short duration call.

December 2, 2020

Added prices for Portugal.

Removed coming soon flag for Austria and Poland indicating general availability.

June 10, 2020

Changed the article title.

Updated prices.

August 7, 2019

Genesys Cloud Voice DDI inbound usage fees and Monthly Recurring Charge (MRC) price decrease.

July 3, 2019

Added prices for Denmark, Austria, Norway, and Poland.

Genesys Cloud Voice availability for Austria, Norway, and Poland coming soon.

June 5, 2019 Added prices for Spain and Switzerland.
April 17, 2019 Added prices for Belgium, Finland, and Sweden.
January 16, 2019 Inbound call rates are now, on average, 6% lower than they were before. 
January 8, 2017 Added article.