Enable server-side logging in the PureCloud browser extensions

Note: This article applies to PureCloud for Chrome and PureCloud for Firefox.

By default, logs appear in your browser console that you can use to troubleshoot issues. Typically, when you encounter issues and contact Customer Care, Customer Care requests these log files. Server-side logging allows Customer Care to access these logs directly. 

Tip: If you have a slow or unreliable Internet connection, or you risk running out of session storage, Genesys recommends that you do not enable server-side logging.

To enable this functionality, follow these steps: 

  1. Go to your Chrome extensions or Firefox add-ons. 
    • Chrome
      1. In the address bar, type chrome://extensions or
      2. Search for PureCloud for Chrome.
      3. Click Details.
      4. Click Extension options.
    • Firefox
      1. In the address bar, type about:addons.
      2. Search for PureCloud for Firefox.
      3. Click Preferences.
  2. Select Enable Server-Side Logging.
  3. Click Save.

For more information about the extensions, see About the PureCloud browser extensions.