Announced on Removal date
April 3, 2019 August 28, 2019

On August 28, 2019, Genesys removed social channel management. The removal date was initially set for July 10, 2019, but was postponed until August 28, 2019. Development of this feature was discontinued on April 3, 2019

We are removing this feature to allow us to consolidate resources on other features.


Am I affected?

This deprecation affects you if your organization uses social channel management to monitor Twitter activity. However, if you use ACD messaging for Twitter direct messages, this deprecation does not affect you. See documentation for ACD messaging.

What if I need help or have questions?

Contact My Support.