Genesys Cloud
Deprecation: Skype for Business integration

Announced on Effective date
2020-08-12 2021-07-31

On July 31, 2021, Microsoft will retire Skype for Business. This retirement impacts all Genesys Cloud users of the Skype for Business integration. Genesys expects that the integration will no longer function after this date. Once Microsoft retires Skype for Business, Genesys Cloud will no longer support the Skype for Business integration.


Am I affected?

This deprecation affects you if your organization uses the Skype for Business integration for Genesys Cloud.

How can I prepare for this deprecation?

In Microsoft’s Skype for Business Online End of Life announcement, Microsoft provides details on the retirement plan and a summary of what Microsoft is doing to help customers migrate to Microsoft Teams.

What if I need help or have questions?

Contact My Support.