Genesys Cloud
Replace call with voice in Sentiment Aggregates API change
| Announced on | Effective date | Aha! idea |
|---|---|---|
| 2020-12-09 | 2021-02-10 | - |
Starting February 10, 2021, the Analytics Transcripts Aggregates Endpoint (/api/v2/analytics/transcripts/aggregates/query) requires that the query for MediaType use “voice” for voice interactions instead of “call.”
FAQs
What does this mean?
Any users of the Analytics Transcripts Aggregates Endpoint (/api/v2/analytics/transcripts/aggregates/query) should switch from using “call” to “voice” for MediaType.
Am I affected?
Only if you are a user of the API /api/v2/analytics/transcripts/aggregates/query.
What do I need to do before the removal date?
Switch to “voice” instead of “call” when querying by MediaType.
What if I need help or have questions?
Contact My Support.
