Deprecation: Oracle Service Cloud data dip connector


Announced on Removal begins
August 1, 2017 September 1, 2017

The Oracle Service Cloud data dip connector integrates your interactive voice response (IVR) system with your customer relationship management (CRM) database. The connector retrieves information about accounts, cases, or contacts from your CRM, which you can then use to make routing decisions within your call flows in Architect. 

On August 1, 2017, Genesys will do the following actions:

  • No longer support new Oracle Service Cloud data dip connector installations.
  • Remove the Oracle Service Cloud data dip connector documentation from the Resource Center. 

On September 1, 2017, Genesys will do the following actions:

  • No longer support existing Oracle Service Cloud data dip connector configurations.
  • Remove the feature from PureCloud.

FAQs

What does this mean? 

Between the announcement date and the feature removal date, Genesys will do the following actions:

  • No longer address bugs or minor issues specific to the Oracle Service Cloud data dip connector.
  • Make a best effort to resolve any major breakage to functionality common to other PureCloud data dip connectors, but not specific to the Oracle Service Cloud data dip connector. 

Am I affected?

If your organization uses the Oracle Service Cloud data dip connector, then you are affected. 

How can I prepare for the feature removal?

Use the web services data dip connector. For more information, see About the web services data dip connector.

What if I need help or have questions?

Contact My Support.