Genesys Cloud
Deprecation: Oracle Service Cloud data dip connector

The Oracle Service Cloud data dip connector integrates your interactive voice response (IVR) system with your customer relationship management (CRM) database. The connector retrieves information about accounts, cases, or contacts from your CRM, which you can then use to make routing decisions within your call flows in Architect. 

On August 1, 2017, Genesys will do the following actions:

• No longer support new Oracle Service Cloud data dip connector installations.
• Remove the Oracle Service Cloud data dip connector documentation from the Resource Center. 

On September 1, 2017, Genesys will do the following actions:

• No longer support existing Oracle Service Cloud data dip connector configurations.
• Remove the feature from Genesys Cloud.

FAQs

What does this mean? 

Between the announcement date and the feature removal date, Genesys will do the following actions:

• No longer address bugs or minor issues specific to the Oracle Service Cloud data dip connector.
• Make a best effort to resolve any major breakage to functionality common to other Genesys Cloud data dip connectors, but not specific to the Oracle Service Cloud data dip connector. 

Am I affected?

If your organization uses the Oracle Service Cloud data dip connector, then you are affected.

What if I need help or have questions?

Contact My Support.