Genesys Cloud
Deprecation: Non-consecutive time-off requests
| Announced on | Effective date | Aha! idea |
|---|---|---|
| 2022-02-09 | 2022-05-04 | - |
On May 4, 2022, Genesys will remove the ability to submit non-consecutive time-off requests for non-consecutive days in the same date range.
FAQs
Am I affected?
The deprecation affects you if your agents use the workforce management schedules functionality to submit time-off requests for non-consecutive days. This deprecation allows for the ability to submit time-off requests with human resources information systems (HRIS) integrations. These integration features ensure that time-off is only deducted from agent TOR balances based on the shift and days that they actually work.
What do I need to do before the removal date?
For up to 60 days prior to the HRIS integration feature releases, your agents must submit multiple time-off requests to account for non-consecutive days in the same date range.
Who should I contact if I need help or have additional questions?
Reach out to your local Genesys representative or contact My Support.
