Announced on Removal begins
December 18, 2019 February 19, 2020

On February 19, 2020, Genesys removed the chat feature from the iOS Supervisor App. If you would like to continue using chat, you should download the Genesys Cloud Collaborate app.


Am I affected?

This deprecation affects you if you use the chat feature in the iOS Supervisor app.

How can I prepare for this deprecation?

Download the Genesys Cloud Collaborate app for your device. For more information, see iOS Supervisor help.

What if I need help or have questions?

Contact My Support.