Genesys Cloud
Deprecation: Edit profile functionality on mobile apps

On February 20, 2019, Genesys will remove the ability to edit profiles on the mobile apps for iOS and Android devices. You can still use the feature until the removal date. We are removing this feature to reduce maintenance, improve infrastructure, and improve the overall performance of the application.

FAQs

Am I affected?

If you edit your profile from your mobile device, then you will be affected once the functionality has been removed. You will still have the ability to make any profile edits from the desktop app or the web client. 

How can I prepare for this deprecation?

You do not need to do anything to prepare for this deprecation. This will not be a breaking change. Once the feature has been removed from the mobile app you will then need to make any necessary profile edits from the desktop app or web client. 

What if I need help or have questions?

Contact My Support.