Announced on Removed on 
March 4, 2020 April 29, 2020

On April 29, 2020, Genesys removed the Performance > OverviewContact Center tab. The Performance > Workspace > Dashboards replace the Contact Center dashboard. The Performance Dashboards provide more robust capabilities for displaying selected metrics and performance data about your contact center. 

We will discontinue development and will no longer address bugs or minor issues specific to the Contact Center dashboard on March 4, 2020. However, we will continue to resolve any major breakage until removal date on April 29, 2020.

Am I affected?

This deprecation affects you if you use the Contact Center dashboard.

    How can I prepare for this deprecation?

    Begin using the Performance Dashboards

    What if I need help or have questions?

    Contact My Support.