Announced on Took effect
March 31, 2021 April 28, 2021

On April 28, 2021, the additional permission requirement for Genesys Cloud users to support more flexible agent coaching and development configurations went into effect. To participate in coaching appointments, users must be assigned the coaching participate permission. Genesys Cloud will automatically add the coaching participate permission to the PureCloud User role for all Genesys Cloud 3 users.


What does this mean?

Attendees and facilitators for coaching appointments now require the coaching participate permission. This has been backfilled to existing Genesys Cloud 3 users.

Am I affected?

This deprecation affects you if your organization uses coaching for Genesys Cloud.

What do I need to do before the removal date?

No action is required prior to this change. 

What if I need help or have questions?

Contact My Support.