• External Contacts > External Organization > Delete permission

Warning: Deleting an external organization results in the deletion of all external contacts linked to the organization.

Note for Salesforce users: When you delete an organization, contact, relationship, or note from SalesForce, it may take up to 4 hours for it to be deleted from Genesys Cloud.

  1. Click Directory > External Contacts.
  2. Click the Organizations tab.
  3. (Optional) If necessary, search for the organization.
  4. Click the card for the organization that you want to delete.
  5. Click Edit Organization.
  6. At the bottom of the Organization Information pane, click Delete.
  7. Genesys Cloud prompts you before you delete the note. To confirm the deletion, click OK.