Delete an organization

Prerequisites
  • External Contacts > External Organization > Delete permission
Note: You can only edit or delete notes that you entered.

Note for Salesforce users: When you delete an organization, contact, relationship, or note from SalesForce, it may take up to 4 hours for it to be deleted from Genesys Cloud.

  1. Click Directory > External Contacts.
  2. (Optional) If necessary, search for the organization.
  3. Click the organization.
  4. In the Notes section, to the right of the note, click More .
  5. Click Delete.
  6. Genesys Cloud prompts you before your delete the note. To confirm deletion, click OK.