Delete an organization
- External Contacts > External Organization > Delete permission
Note: You can only edit or delete notes that you entered.
Note for Salesforce users: When you delete an organization, contact, relationship, or note from SalesForce, it may take up to 4 hours for it to be deleted from Genesys Cloud.
- Click Directory > External Contacts.
- (Optional) If necessary, search for the organization.
- Click the organization.
- In the Notes section, to the right of the note, click More .
- Click Delete.
- Genesys Cloud prompts you before your delete the note. To confirm deletion, click OK.